Resident Survey 2024

The City of Norfolk is committed to using data to inform decisions and allocate resources. An important source of data is input from residents about their priorities and satisfaction with the services we provide. Norfolk last conducted a citywide survey of residents in 2022.

To provide up-to-date information regarding resident priorities and satisfaction, Norfolk contracted with ETC Institute to conduct a survey of residents. This survey was conducted in May and June 2024; surveys were sent via the U.S. Postal Service, and respondents were given the choice of responding by mail or online. This survey represents a random and statistically valid sample of residents from across the city, including each Ward. ETC Institute monitored responses and followed up to ensure all sections of the city were represented. Additionally, an opportunity was provided for residents not included in the random sample to take the survey and express their views. This dataset includes all random sample survey data, excluding demographic information and free-form comments to protect privacy. It is grouped by Question Category, Question, Response, Ward, and Superward. This dataset will be updated every two years.