Complaints

This dataset provides data from the City of Norfolk’s complaint tracking system. Complaints originate from calls by citizens to the Norfolk Cares Center or are staff reported. The Department of Neighborhood Services and the Department of City Planning address complaints by inspecting properties and, if applicable, notifying property owners of violations. The goal of pursuing compliance is to strengthen neighborhood standards and improve property safety. Types of complaints may include property issues such tall weeds and grass, trash and debris, abandoned vehicles, graffiti, parking in residential areas, and others. This dataset includes a rolling three years of data and will be updated daily.

Disclaimer: Unless otherwise indicated, presence in this dataset signifies only that a complaint has been made against the subject property. Presence within this dataset does not reflect any assessment by the City of Norfolk of whether or not the complaint accurately reflects the condition of the property and whether or not the condition of the property violates any applicable law.