Norfolk Cares Center Call Statistics

Norfolk Cares is the single point of contact for visitors, residents and businesses to request a City service, report a concern, seek information about Norfolk, or follow-up on a previous request. This dataset provides statistics about incoming calls to the Norfolk Cares Center. The dataset is grouped in 15-minute increments (showing only active call-taking hours) and includes statistics such as the number of incoming calls, abandoned calls, time to answer calls, call duration, and active all takers. This dataset will be updated daily.