Performance Measures

Performance measures are data metrics defined and tracked by city departments to measure the city government’s effectiveness and efficiency of service delivery. Data for the performance measures are derived from the biennial Resident Survey as well as department data tracking systems. Each performance measure is connected to one of the strategic goals and objectives that the City has defined as a high priority. The performance measures will be reviewed and refined annually to ensure they are representative of the priorities set out by City Council and the community.

For data about this dataset, please click on the below link: https://data.norfolk.gov/Government/Performance-Measures/7jsp-eyjg/about_data