Resident Survey 2024 - Summarized Comments

The City of Norfolk is committed to using data to help inform decisions and allocate resources. One important source of data is input from residents about their priorities and satisfaction with the services we provide. Norfolk last conducted a citywide survey of residents in 2022.

To provide up-to-date information regarding resident priorities and satisfaction, Norfolk contracted with ETC institute to conduct a survey of residents. This survey was conducted in May and June 2024; surveys were sent via the U.S. Postal Service and respondents were given the choice of responding by mail or online. This survey represents a random and statistically valid sample of residents from across the city. ETC Institute monitored responses and followed up to ensure all sections of the city were represented. An opportunity was also provided for residents not included in the random sample to take the survey and express their views.

Over 900 residents are represented in the survey’s random sample, and more than five hundred comments were received in response to the question “Is there anything else Norfolk should be doing, or anything not addressed in this survey you would like city leaders to know?”. Many of these comments contained multiple suggestions for city leadership. Each suggestion was assigned to a department and budget program whose mission most closely aligned with it. This dataset consists of summaries of the suggestions for each budget program. These are summarized for brevity and to protect the anonymity of the respondent. The full original comments were shared with city leadership. This dataset will be updated every two years.